At Pebble & Palm, we hope you and your little ones love every piece as much as we do. If something isn’t quite right, we’re here to help.

Change of Mind

We offer returns for change of mind within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition
  • All tags must remain attached
  • Items must be returned in original packaging where possible

Please note, we do not offer refunds for change of mind, but we are happy to provide a store credit or exchange.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

We will:

  • Offer a replacement (if available), or
  • Provide a full refund, including any shipping costs

Return Process

To request a return, please email us at accounts@pebbleandpalmau.com with

  • Your order number
  • A brief description of the issue (if applicable)
  • Photos (for faulty or incorrect items)

Once approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs for change of mind
  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items

Processing Returns

Once your return is received and inspected, please allow 3–5 business days for your store credit, exchange, or refund to be processed.

Sale Items

Items purchased on sale or during promotions are final sale and cannot be returned unless deemed faulty